If you are interested in joining our team, please fill out the application below!

Responsive Medical Services (RMS) is seeking a Dispatcher to join our talented team of emergency  medical care professionals to utilize and monitor the system status plan, properly deploying and  monitoring the status and location of all on-duty units and ensuring the efficient and appropriate use of  all units and ambulance personnel.  

About RMS 

RMS is a privately-owned ambulance transportation company servicing San Diego County striving to lead  the field of emergency medical transportation by providing a work environment that is the gold standard  for work-life balance, mental health care, and working conditions. We offer wages and benefits that are  competitive within our industry. 

Opportunities available 

• Full-time and part-time 
• Must be available to work a variety of shifts (days, evenings, overnight, weekends, holidays) 

What you’ll do: 

• Receive and dispatch requests for emergency and non-emergency patient transport to Emergency Medical Technicians, Transport Nurses, and other staff. 
• Answer incoming administrative, non-emergency, and emergency telephone lines in a courteous  and professional manner. 
• From incoming calls, promptly ascertain proper levels of response and allocate resources to  match dynamic system demands. 
• Triage calls and enter accurate data into the dispatch computer. 
• Utilize sophisticated system status management computer system to monitor, update, and  control the location and movement of units. 
• Monitor all radio traffic while simultaneously listening for pre-alerts to incoming calls, pre alerting units, and putting units promptly on the scene to maintain system compliance.
• Dispatch and maintain radio (or other means) of communication with units.
• Complete and submit daily status reports, including, response time exceptions, response time  compliance, exception percentage (by zone), and unusual incidents. 
• Monitor system performance and communicate system demands to field while recognizing the  needs, capabilities, and limitations of field personnel. 
• Handle heavy phone activity, messages, filing, and clerical duties. 
• Function as a public relations representative when dealing with facilities and/or agencies, etc.

Caring . . . Compassion . . . Courtesy 

What you’ll offer: 

We are looking for a compassionate problem-solver who enjoys a job where no 2 days are the same. You  are a critical thinker who excels at multi-tasking and coordinating and directing work processes. You take  pride in your ability to successfully navigate challenging and sometimes stressful situations. You have  strong listening skills, interpersonal abilities, and enjoy the camaraderie of being part of a passionate,  dedicated team.  

You must also meet the following requirements:  

• High school diploma or GED 
• Dispatch or call intake experience preferred. 
• California Driver’s License 
• California Ambulance Driver License preferred. 
• Acceptable driving record 
• Current CPR-BLS Certification 
• ETC or EMD license preferred. 
• Ability to locate hospitals and major facilities in Orange County, Los Angeles County, and San  Diego County areas. 
• Ability to utilize effective communication skills with co-workers, patients, patients’ families,  dispatch, and hospital staff, base stations, and interfacing agencies. 
• Ability to type 30 words per minute accurately. 
• Ability to prioritize multiple tasks. 
• Ability to speak clearly and concisely in an understandable voice via radio, telephone, and in  person. 
• Bilingual (English/Spanish) preferred. 

What RMS will offer: 

• Competitive wages 
• Rich health benefit options 
• Employee Assistance Program (EAP) 
• Paid time off. 
• Retirement plan  
• Continuing education 

Responsive Medical Services is an Equal Opportunity Employer. Qualified applicants will receive  consideration for employment without regard to race, creed, religion, gender (including pregnancy,  childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, national  origin, disability, age, veteran status, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.